Q. Which control panels do you support?
We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. Not only do you save in licensing costs, but you don’t have the headache of installing cPanel - we take care of it for you!
Q. Do you offer any billing panels?
Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.
Q. Do you offer support?
Yes we do. We offer two levels of support : Core-Managed and Fully Managed. Every server comes with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.
Q. What level of access do I get with my Dedicated Server?
You get root access, which means you have full administrative control of your server. You may choose to install any software you need on your server, and can manage every aspect of your server.
Q. How long will it take for my server to be ready for use?
Our proprietary provisioning system gets your server ready in minutes, ensuring that you get access to your server instantly.
Q. What kind of hardware do you use?
We use only the best - SuperMicro blade servers, Intel Xeon processors, DDR3 RAM and 7200RPM SATA drives. Our blade servers consume very little power and help us pass our cost savings to you.
Q. What is the speed of the network port/uplink on my server?
We allow speeds of up to 1Gbps on each server’s network port.
Q. What kind of Hard Drives do you provide with each server?
All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.
Q. Can I expand the storage on my server?
Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.
Q. How do I access my Dedicated Server?
There are several ways to access your server:
- SSH - you can access your server through any SSH client using the root credentials we provide to you
- cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
- Dedicated Server Control Panel - you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server
Q. What is the Operating System (OS) that is installed on my server?
Every server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.